- Best advice we can give you
Beware of non-refundable reservations and other reservations that could cost you a lot of money if you changed or cancelled them.
These reservations may save you some money if your travel plans don't change. But if your plans do change, they can cost you hundreds of dollars – even if you cancel weeks in advance.
- Next best advice we can give you
Click the "Complete Reservation" button only once. If you click this button twice, you will make two reservations.
If you receive two email confirmations for one reservation, you have made a duplicate reservation. Please use the second confirmation number to cancel the second reservation.
- More good advice
Arrive early. The sooner you check into a hotel, the better your chances of getting a room or suite that matches your preferences.
- Are rates shown for a room or per person?
Our hotel rates are for a room or suite for one night – not for each person in a room. Sometimes there is a small additional charge for more than two adults in the same room.
- What is a "rack rate"?
"Rack rate" is hotel jargon for a standard, non-discounted room rate that anyone can reserve. Market rate and standard rate have the same meaning.
- Who is eligible for corporate rates?
In general, almost anyone who has a personal printed business card with a company name and address on it.
- Are state and local employees eligible for government rates?
In most cases, yes. Just bring your agency ID card with you.
- Are public school and public college employees eligible for government rates?
In most cases, yes. Bring your ID.
- Are military personnel eligible for government rates?
In almost all cases, yes.
- How are child and senior defined?
If you're under 12, you're a child. If you're 65 or older, you're a senior.
If you're 12-17 or 55-64, then you may be a child or a senior. The answer varies from hotel to hotel and may affect your room rate.
Send us the name of the hotel and city where you want to stay, and we will find out how that hotel defines a child or senior.
- How can I be sure a hotel will accept my pet?
Send us the name of the hotel and city where you want to stay, and we will call the hotel about its current pet policy.
- Is it better to make reservations online or by telephone?
Making reservations online takes less time – sometimes much less time – because no company can afford to hire enough operators to ensure that all calls are answered quickly all the time.
We always make our personal reservations online. It's simple, fast, and secure.
- Can I cancel a reservation online?
In most cases, yes. Begin by clicking the blue "Cancel Reservation" button located in the top left corner of every Hotel-Guides.us page.
- What is our phone number?
We have four phone numbers. They are listed on our contact page.
- What percent of our reservations require travelers to pay in advance?
Less than 5 percent
- No availability for dates requested
This message can mean that a hotel has no rooms available for the night you've selected ... or that the hotel requires you to stay 2 or more nights. If you increase the number of nights, you may find that rooms are available.
- Beware of making off-season beach reservations too early.
If you want to stay at a beach during its off-season, you may find that hotel rates drop as the off-season approaches. For example, the rates you see in June for October dates may be much higher than the same rates you see in late September.
Suggested strategy: Make a no-cancellation-fee reservation in June. Check again in late September to see if you can get a lower rate. If so, book a second reservation and then cancel your first reservation.
- Which credit cards can I use to make a reservation?
This also varies from hotel to hotel. When you make a reservation, click the arrow in the Credit Card Type box, and a list of the credit cards that hotel accepts will appear.
- Will my credit card be charged immediately?
Not in most cases. Your credit card is used simply to guarantee your reservation.
However, when you make a Discount Rate reservation, your credit card will be changed immediately.
- Can I use a debit card to make a reservation?
Yes. Any Visa or MasterCard debit card will be accepted.
- How can I make a reservation by telephone?
From USA and Canada: 1-800-359-2522
From everywhere else: 001-210-507-5997
Please give operator Promo Code 15560
- When can I make a telephone reservation?
24 hours a day, 7 days a week
- Can I change a reservation online?
You will soon be able to change reservations online. But for now, the best way to change a reservation is to make a new reservation, then cancel your first reservation.
- Can I cancel a reservation online?
Yes. Begin by clicking the blue "Cancel Reservation" button located near the top of every Hotel-Guides.us page.
- What should I do if I arrive at a hotel and find that I have a duplicate reservation?
Ask the check-in clerk to please cancel the accidental duplicate registration. If he or she refuses, insist on speaking to the hotel's general manager and then explain the situation. If this doesn't help, call our customer service office at 1–800–359–2522. And if you are not satisfied with the response you receive, send an email to service@hotel-guides.us as soon as you can.
- How can I contact Hotel-Guides.us by email?
Just write service@hotel-guides.us
- Other questions?
If you have a question that's not answered here, please write us at service@hotel-guides.us.
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Tip 1 – Best advice we can give you: Beware of non-refundable hotel reservations that could cost you a lot of money if you change or cancel them.